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Home > Warranty
    Warranty

We offer 14 days warranty on every jewelry you purchase from this site. Jewelry may be returned or exchanged ONLY if it is faulty. Warranty does not cover ordinary wear and tear or damages caused by external reasons (such as scratches, missing stones, dents, nicks, chipping of the material on the product etc..). Warranty does not cover lost or stolen parts, damages due to personal misuse/negligence.

We offer a 14 days refund policy, if you are not 100% satisfied with the goods, we would only issue a refund if

Returns and Exchanges are subject to the following restrictions:
 

  • The original Invoice and a Return Authorization Code must accompany the returned item.
  • The item must be returned in its original condition, unworn and unaltered in any way.
  • The Security Tag attached to the jewelry must not be removed. If the Security Tag is removed from the jewelry, the merchandise is not returnable or exchangeable. This is a security feature we use to verify the authenticity of the item.
  • Non-insured packages will be returned to sender.
  • Shipping charges are not refundable.
  • Items that have been worn and damaged due to client negligence cannot be returned.
  • Special orders and engraved items are not returnable. If there was an error made on our part, we will happily exchange your order.
  • If you received a free gift with your order, you must also return the free gift or you will be charged the purchase price of the free gift. This charge will be deducted from the credit applied to your account.

The original diamond grading report for a certified diamond must be returned or a 15% restocking fee will be charged.



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